We have today, 05/01/2021, been alerted to an email sent by the Green Homes Grant team to a number of our customers to state that Hero Renewables Ltd is not registered for the Green Homes Grant.
Our management have spoken to the GHG team to clarify the situation. They have stated that a large number of emails were sent out in error to many GHG applicants stating this and have requested that applicants respond to the email saying this is incorrect and to process the application, they will do so as soon as it is received.
They are unable at present to offer any explanation as to why this has happened as they have received no “guidance or clarity” but will update us as and when they have this information.
Please accept our apologies for the inconvenience and the extra step you now have to take but rest assured we are registered for the GHG and a quick phonemail to their helpline on 0300 131 0053 will confirm this to be the case. Our Trust Mark number is 1954948.